My Chemist has taken top spot in the Roy Morgan Customer Satisfaction Awards in the Pharmacy of the Year category, held on Tuesday night in Melbourne.
Nine highly reputable pharmacy chains in the Australian market were in the running for the award, with My Chemist upholding pole position across the board in customer satisfaction based on 12 months of data collected by Roy Morgan.
My Chemist has been in operation for 22 years with more than 500 staff, many of whom have been working with the business from day one. There are 5,000 pharmacies in the industry and My Chemist takes up just 29 of these stores.
Chemist Warehouse Group Chief Operating Officer, Mario Tascone said: “We pride ourselves on our high level of customer service, it’s a key component of the business and we’re thrilled that My Chemist has been awarded this honour. Our staff consistently strive to be the best and do their best – ensuring a great experience for every customer who walks through our stores, so we could not be happier with the result. This accolade not only speaks to the strength of our My Chemist brand, but also to all the staff across the business who play a vital part in our daily operations.”