Keeping up with shifting expectations by customers

The second annual Ventura Health expo was held last month in the Hunter Valley of NSW, centred on the theme ‘2020: Keeping the customer in sight’.

The event was held at the Crowne Plaza Hunter Valley in Lovedale, with the retail pharmacy group turning its attention to the needs of a changing pharmacy customer demographic.

The expo attracted 213 delegates representing 50 of Ventura Health’s member pharmacies and its supplier network.

“The expo is a great opportunity to bring our member pharmacies and suppliers together to get to know one another better and ensure that everyone understands the key objectives for the group moving forward,” Ventura Health CEO Mario Capanna said.

“As part of our broader strategy to provide a service-oriented value offering, we focused this year’s expo on the shifting customer expectations of younger and more tech-savvy generations such as millennials.”

As part of the expo, which included networking events, exhibitions and education sessions, delegates heard from popular conference speakers including David Penglase and Michael McQueen, while the awards night was hosted by author and actor Andrew Daddo.

Award winners included:

Supplier of the Year: AFT Pharmaceuticals – Alberto Sabag, Sandra Xuereb.

Ventura Health Support Staff Franchisee’s Champion: Kristen Kebblewhite, Merchandise.

Retail Manager of the Year: Christine Norton, Cincotta Discount Chemist, Blacktown.

Pharmacist of Year: George Chalhoub, Max Value, Guildford.

Pharmacy of the Year: Cincotta Discount Chemist, Warrawong – Thomas Perri.