‘True organics’ category among new DDS initiatives

A new health-food and organics category is set to move Discount Drug Stores towards its goal of becoming a “total holistic-healthcare destination”, the company announced at its 10th annual conference in Noumea this week.

The move was among several new initiatives and technological advancements announced to the brand’s members, including a new pain-management program, partnerships with script-reminder service MedAdvisor and the implementation of its ‘next-generation’ retail platform powered by Fred NXT.

“We will be offering true organics and health foods to our customers, widening our ability to support customer wellness all year round through means beyond simply dispensing drugs and health clinics,” DDS General Manager Doug Kuskopf-Dallas said.

“Our focus is to deliver the highest standard of healthcare advice and deliver industry-leading professional services such as our newly launched pain-management program, which no other pharmacy group is currently offering, and our diabetes-management program, which helps pharmacists tap into the 6CPA funding and meet community healthcare needs.”

Mr Kuskopf-Dallas said the group continued to leverage from its dispensary-ready program by introducing new training plans to help its stores improve their dispensary workflow through freeing pharmacists to spend more time with customers.
DDS, with the Sigma network behind it, has expanded its technology ventures, including a partnership with Fred NXT to deliver its new retail platform, set to launch in the coming months.

“The next-generation retail platform offers the capability to go paperless with many processes, and can be integrated into our preferred systems, creating operating efficiencies and giving our stores the ability to better manage their front-of-shop operations.

The brand also announced a new partnership with MedAdvisor, which it says will drive the development of a white-label app for Discount Drug Stores.

“The development of this app is another means for us to help our customers better manage their health by offering them a script-reminder service, as well as providing customers with another touchpoint as part of our multi-channel marketing approach,” Mr Kuskopf-Dallas said.